Grievance Redressal Policy

At Stylishflow, we strive to deliver a reliable, smooth, and transparent online shopping journey. Customer trust is important to us, and we are dedicated to resolving concerns with fairness, clarity, and efficiency. This Grievance Redressal Policy explains how customers can raise complaints and how we handle them in line with applicable regulations.

Understanding a Grievance

A grievance is any complaint, concern, or dissatisfaction reported by a customer regarding products or services purchased through our platform. This may include issues related to product condition or quality, incorrect items, delivery delays, payment failures, return or refund concerns, exchange requests, service experience, or clarifications regarding our policies and procedures.

Steps to Submit a Grievance

Customers facing any concern are encouraged to contact us using our available support channels. The grievance submission process is outlined below:

Access Support Section
Visit the “Help Centre” or “Contact Us” section available on our website or mobile application.

Identify the Issue Type
Select the category that best describes your concern to ensure accurate routing.

Share Required Details
Submit complete information such as your order number, description of the issue, and any relevant images or documents for reference.

After submission, our customer support team will examine the complaint and take appropriate action.

Escalation to Grievance Officer

If you are not satisfied with the resolution provided by our customer support team, or if the matter remains unresolved, you may escalate the complaint to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other relevant laws.

To ensure legal compliance and accountability, Stylishflow has appointed a Grievance Redressal Officer responsible for monitoring complaints, ensuring unbiased resolution, and handling escalated cases. The Grievance Officer can be contacted via email at easyfixerwebtechnologiespvtltd@gmail.com.

Grievance Resolution Procedure

Confirmation of Receipt
We will confirm receipt of your grievance within 48 hours through email communication.

Complaint Reference Number
A unique ticket or reference number will be generated and shared for tracking purposes.

Resolution Timeframe
We aim to resolve grievances promptly, usually within 7 working days, or within the timeline specified under applicable laws.

Ongoing Communication
Regular updates regarding the status of your grievance will be shared through your registered contact details.

Grievance Closure

A grievance will be considered resolved and closed under the following conditions:

• When a satisfactory solution is accepted by the customer
• When there is no response from the customer within a reasonable time after resolution is proposed
• When a final decision has been communicated in line with our internal policies and legal requirements

Reach Us

For grievance submission or additional assistance, please contact us at easyfixerwebtechnologiespvtltd@gmail.com.

Important Notice

This policy may be updated periodically to reflect changes in legal or operational requirements. Customers are advised to review our Terms of Use and Privacy Policy for the latest information.