FAQs
How do I complete an order on your website?
Choose your products, add them to cart, enter necessary information, complete checkout, and successfully finalize payment.
Which payment methods are accepted during checkout?
Customers may pay via debit cards, credit cards, UPI, digital wallets, net banking, and additional online payment methods.
Will I receive confirmation once my order is placed?
Yes, once your transaction is successful, a system-generated order confirmation email is delivered to your registered email ID.
Can I modify my order after it is confirmed?
Order modifications are permitted only before processing starts; once orders are completely processed, changes are not permitted.
What is the expected delivery timeframe?
Orders are normally delivered to customers within 3–8 working days, based on location distance and delivery route availability.
When are orders dispatched after purchase?
Orders are carefully packed and dispatched within 1–2 business days, excluding weekends and officially observed public holidays.
Can I change my shipping address after ordering?
Delivery address modifications are allowed only before processing begins; please verify all details carefully during the checkout.
What steps should I take if delivery is delayed?
If delivery extends beyond the estimated timeframe, please reach out to our custom support team for updated order information.
Is order cancellation allowed after placing it?
Yes, order cancellation is possible before packing starts; once dispatched, order cancellation is no longer possible thereafter.
How can I cancel one item from my order?
Log into your account, access order information, and cancel the chosen product unless processing has already begun.
How is the refund issued for cancelled orders?
Refund amounts are returned to the original payment method used during checkout and completed within 5–7 working days.
Can a cancelled order be reinstated later?
Once an order is cancelled, it cannot be recovered or reverted, a fresh order must be placed to buy the product again in future.
